Last week I was attending the 2nd Mobile Search event organized by VisionGain in London.
Unsurprisingly, one of the main point which emerged from all the presentations (e.g. from Nokia, Vodafone, 3, IBM, etc.) is the paradigm faced today by the Mobile search services and the Mobile Search industry players in general.
Indeed, on one hand, users are expecting the same experience on the mobile as on their favourite Web sites. But, on the other hand, mobile devices limitations (e.g. small size screens, usability, etc.) makes it hard to replicate a similar user experience.
As a result, all industry players are working hard to try to find the best answer and ease the navigation through the user interface, offering for instance solution using non hierarchical menu and/or a mix of content search and discovery.
Now if we consider the uptake of mobile and mobile services, I imagine that it wouldn’t be unlikely to have in the future more users accessing Search and Local Search services through Mobile devices instead of fixed internet access. We could also certainly imagine once again that most users will access these services more often from a Mobile device than their desk. As a consequence, these users might therefore also possibly expect, while accessing to their favorite mobile service from a fixed internet connection, to have the same kind of user experience.
For instance, if because of "Made for mobile" Search services, users start to get use to have their search results displayed into different specific clusters, and their local results displayed in a Discovery oriented User Interface (browsing vs. search box), will they not be expecting to have the same kind of experience while accessing to Web services?
What will be the influence of mobile services on the web services user experience in the future ?